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CX Masterclass
Elevating the
Banking Experience
How to elevate your customer experience to the next level
This CX Masterclass will empower participants to transform their bank branch experiences by combining insight, design thinking and a set of practical tools.
This masterclass is designed to equip banking professionals with the knowledge, skills and tools needed to design exceptional customer experiences in bank branches and create effective customer journey maps. Participants will explore the importance of customer experience (CX)
in banking, strategies for creating customer-centric cultures, and the impact of digital transformation on customer expectations. They will also have the opportunity to develop a
strategy for improving bank branches.
BY THE END OF THIS CX MASTERCLASS EACH PARTICIPANT WILL LEAVE WITH
A completed customer journey map for a specific banking scenario.
A prototype or plan for improving one aspect of branch CX.
A checklist of CX best practices to implement in their branch network.
MASTERCLASS EXPERTS
WHO IS
THIS FOR?
Get to Know Us
The masterclass is for branch managers, CX professionals, digital transformation leaders,
and anyone passionate about elevating the banking customer experience.
Don’t miss this chance to network with industry peers, acquire valuable tools and drive meaningful change in your bank.
Book your place now and join the
CX banking revolution!
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